ABOUT WINANS CONSTRUCTION
"It was a pleasure working with you and your people. It was obvious that customer satisfaction through quality is the cornerstone of your business."
Ken and Mary T.
Approach
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Our comprehensive approach will assure you that we bring a level of professionalism seldom expected from a remodeling firm. With more than 30 years of experience, we've found that the following process best serves our clients' needs:
- We will review the information you submit through our Contact Form and will call you. You will be asked a number of questions which will help determine how we can best assist you. If we are not the appropriate provider for your project, we may be able to give you a referral.
- During this call your project will be discussed and you'll decide if the next step should be to set up an appointment.
- If so, a "get acquainted" meeting and a more detailed discussion of the work to be done will be scheduled at your home.
- After the meeting, depending on your needs, an agreement for design and/or proposal preparation services may be the next step.
With pre-construction work underway, your remodeling project is becoming a reality!
Once plans are drawn and approved, a thorough scope of work is developed, a firm cost and job schedule are prepared, and we're ready to get to work! This step-by-step process ensures that your project runs as smoothly as possible.
- Client Binder: We will provide you with a handy binder which details what you can expect from start to finish, allows you to easily store project documents in one place, and includes a list of recommended do's, don'ts and important "survival tips" that we've found helpful in ensuring a successful project.
- Pass the Baton: We start with a pre-construction walk-through or “Pass the Baton”, which is a crucial step for Winans Construction and for you. This Pass the Baton meeting is the time when the Project Development team hands your project to the Production Department. Pass the Baton is the time that Winans Construction will address the logistical aspects of running your project. We will address important issues such as where to store tools, define a central message center location, and other logistical concerns. Winans Construction’s belief in excellent communication will assure that you will have as few surprises as possible once construction is underway.
- Change Orders: Any change to the scope of work, including additional work days needed, must be documented and approved in a change order. We don't present surprise bills for extra work at the end of the project. We try to be as thorough as possible when putting our proposal together. Change orders are usually caused by one of three events: hidden conditions, building inspector requests, or client changes to the original proposal.
- Site Preparation and Protection: We will take measures to cover and protect areas of your home that adjoin the work area in order to keep them as dust and scratch free as possible throughout the project. In many cases, during demolition we will install a temporary air filter to create a negative atmosphere which draws air from the main house into the work area. This minimizes the amount of dust that filters through the house.
- Weekly Meetings: You'll be interacting regularly with our site personnel, if not in person, through notes, phone calls or email. On most projects there will be a weekly meeting set up between you and the production manager and/or lead carpenter. This creates the opportunity to discuss decisions to be made, unforeseen complications, and generally check in with each other regarding how things are going.
- The Final Stage: While the final finishes are being installed and painting takes place, you'll begin to get excited about living in and using your brand new space!
- Job Clean Up: We keep the site as neat and clean as possible. We clean at the end of each work day, a substantial weekly cleaning and at the end of the job, the work area will be professionally cleaned.
- Project Completion and Follow Through: After your project is completed, we want you to rate us. We have a questionnaire that we'd like you to fill out, and we look forward to your written comments as well. Things rarely go perfectly in remodeling, so we want to know whether or not we handled the inevitable problems to your satisfaction. If we didn't, we want to know where we slipped up so we can improve our performance for you and other clients in the future.